Frequently Asked Questions
Below you’ll find the answers to some of the most common questions asked by our customers. And if you don’t find what you’re looking for here, simply contact us for personalized assistance with one of our expert consultants.
About Heritage Travels
A pioneer in the travel industry, Heritage Travels was founded in 1951 and was the first company to debut a complete travel package. In 2008, Heritage Travels was acquired by Flight Centre Travel Group, one of the world’s largest travel companies that operates over 30 brands spread across more than 20 countries around the globe.
Our knowledgeable consultants have availability both within our physical locations for in-person appointments, as well as through our vast network of remote travel consultants. All of our experts provide you with our superb products and services, with the flexibility and convenience that best suits your busy life. We will be there for you where and when you need us—in-person, over the phone, email, and virtual video-consultation.
We craft and customize vacations to just about anywhere in the world and for almost every type of traveler. Heritage Travels specializes in honeymoons, adults-only vacations, family vacations, destination weddings, group getaways, cruises, guided tours, and adventurous independent travels.
As an organization, Heritage Travels relies on the valued relationships with our airline, hotel and resort, tour, and cruise partners for income.
Independent by Heritage Travels is our host agency network for independent travel professionals. These travel advisors work autonomously to serve their customers and offer the same great travel product available through Heritage Travels. If you are interested in becoming a member of Independent by Heritage Travels please visit our website at www.IndependentLT.com/
Booking with Heritage Travels
When you book with Heritage Travels, we match you with an expert travel consultant offering personalized service to design an amazing vacation just for you. And, as we rely on the contracts with our travel partners for income, this all happens with no additional fee. Please note, some complex multi-city or long-haul itineraries may require a non-refundable consulting deposit of $150 per person to start the planning process. This deposit will then be directly applied toward the final cost of your travel plans when you book, and will add no extra amount to the total price of your trip.
Our passionate and expert consultants have extensive knowledge or a direct connection to someone within the organization that has traveled to the destination you want to experience. We also send thousands of customers around the world who are eager to give their feedback when they return. Because our business operates in over 20 different countries, if we don’t know the answer we will find it. Booking with Heritage Travels also gives you access to free vacation planning advice, afterhours emergency travel assistance, and exclusive travel offers from our preferred partners available to all of our customers.
Some vacation packages require payment in full at the time of booking. However, many of our packages allow you to make an initial deposit and final payment at a later date. Please speak with your travel consultant regarding the payment terms for your specific vacation package.
Yes! We have dedicated Heritage Travels consultants and teams that specialize in group travel planning. These experts work with many types of groups, including destination weddings, family reunions, social groups, and corporate incentive trips.
Heritage Travels has a great partnership with Allianz Global Assistance to provide travel insurance. Click here to learn more about coverage options.
We do not have a formal price match guarantee policy. However, our savvy consultants are able to match almost any price you find online and will often provide an even greater value to your vacation package.
Heritage Travels accepts all major credit cards. In additional, cash is accepted in our retail store locations and personal checks can be used for some travel purchases.
There are multiple ways to gain a copy of your documents. You can email your travel consultant or get them directly through our Heritage Travels Go app, which allows you to access your trip itineraries directly from your smartphone.
General Travel Questions
Each airline has specific baggage requirements and fees, so we suggest asking your travel consultant directly or clicking here to see our comprehensive list of airline baggage policies and requirements.
The generally recommended time of pre-arrival is two hours for domestic travel and three hours prior to departure when flying internationally.
A passport is the best form of identification when traveling and a requirement for international travel. Domestic travel within the United States requires a state-issued driver's license or identification.
Please note: Beginning October 1, 2021, any state-issued ID or license used as identification within the U.S. must be compliant with REAL ID. If you aren’t sure if your ID complies with REAL ID, check with your state department of motor vehicles or click here to view TSA’s REAL ID guidelines.
Visas for international travel are required for U.S. citizens by some countries for entry and will be advised at the time of booking. If you are not a U.S. citizen, we advise you to speak with the consulate where you are a passport holder.
Although no one likes to spend more money, the truth is that anything can happen when traveling. Trip delays, interruptions, or even cancellations can cause unexpected headaches and expenses, but travel insurance can help make sure you are protected for adjustments you need to overcome these situations. Some plans contain cancellation benefits and if you have a covered reason you can be reimbursed for pre-paid non-refundable expenses, like a medical emergency or loss of employment before your trip even begins. Heritage Travels has partnered with Allianz Global Assistance to provide travel insurance. Click here to learn more.
When checking in to your resort or hotel you will need your valid driver's license or passport, along with a major credit card for incidentals.
Our consultants can guide you in understanding the health requirements to travel and enter the destination you are planning to visit. You can also explore our Traveler Resources Hub containing links to important resources, including health regulations. In addition, our parent company’s COVID-19 Traveler Map includes up-to-date information on travel requirements by country. We advise you to speak with your physician on how to obtain medical requirements for travel.