BESIDE YOU EVERY STEP OF THE WAY
Our Commitment to You
For over 70 years, the person-to-person experience has been at the very core of Heritage Travels’s mission. It's what we've always done, and now it’s more important than ever. To ensure your next vacation is as priceless as your last, we are committed to offering you guidance, value, peace of mind, and service. It’s a reminder that when you trust us with your travel plans, we take that responsibility seriously. Real people helping real people. Beside you every step of the way.
GUIDANCE – Expert Insight & Travel Knowledge
Travel has become more complicated, but we are here to guide you through it. Our expert consultants know where you can travel and use their wealth of knowledge to help you make the best decisions for your trip. You can rely on us to deliver insight and guidance on any changing travel conditions.
- Up-to-date information like our Traveler Resources Hub and pre-travel entry requirement emails and phone calls give you the knowledge you need, when you need it most.
- Our strong relationships with tourism boards worldwide and our partner businesses in many international locations provide us real-time info.
- As travelers helping travelers, we use our own experiences paired with the ongoing training necessary to stay on top of every travel trend and need.
- From knowing where you can travel right now to destination requirements and security measures, we’ll get you there and back with ease.
VALUE – Irresistible Rates, Offers & Benefits
We know travel. Heritage Travels takes pride in our selection of partners, and the rates and benefits that curated for our customers. We always have a fresh offering of deals that are irresistible.
- We offer incredible value through our irresistible deals, exclusive MyTime benefits, and Expert picks from the best deals in the industry.
- We hold our partners to the same high standards, including their need for exclusive offers and enhanced health standards.
- The dedicated customer service and personalized travel planning comes at no extra cost—it’s just a perk of using Heritage Travels.
PEACE OF MIND – Reassurance to Book with Confidence
We know the unexpected happens and plans change. Heritage Travels works with our partners to advocate on your behalf. Part of this means all refund and change policies are clearly communicated, allowing you to book with complete confidence and transparency.
- Our partnership with Allianz Global Assistance travel insurance means you can cancel at any time for 80% back.
- Receive clear communication and complete transparency through our booking invoice, website terms and conditions, and more.
- We advocate to get the best terms and conditions for all of our customers.
SERVICE – Beside You Every Step of the Way
We are here for you. Our consultants work hard to ensure you have everything you need before, during, and after your trip. Real people helping real people. Beside you every step of the way.
- Your dedicated team builds a long-lasting relationship to truly understand your travel needs and preferences.
- Contact your consultant in the way that best suits your needs, including in our stores or by email, phone, and video conference.
- Our return trip calls, along with customer reviews, measure your satisfaction, so we always know what we’re doing right and how we can improve.